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Support

At EnvisionTEC, we understand that our 3D printers are used by professionals for the production of custom parts and final products. The fastest way to get your issue resolved is to create a support ticket so we can connect you with the the right member of our team of experienced 3D printing professionals. Please add as much detail as possible to expedite your support request. Additionally, you may contact us by telephone below.

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Printer Serial No:


EnvisionTEC 3D printers come with outstanding support. All Micro model 3D printers come with a one-year, back-to-the-factory warranty, and a choice of training options. All other EnvisionTEC 3D printers are offered with in-person installation and training, as well as one year of phone and in-person support directly from EnvisionTEC or through our global distributor network.
 FOR TECHNICAL ASSISTANCE WITHIN NORTH AMERICA

→  Create a support ticket →  Call 1-313-436-4300

EnvisionTEC Inc., Dearborn, Michigan, U.S. Monday – Friday, 8:30 A.M. to 5:00 P.M. EST

FOR TECHNICAL ASSISTANCE OUTSIDE OF NORTH AMERICA

→ Create a support ticket → Call +49-204-3987500

EnvisionTEC GmbH, Gladbeck, Germany Monday – Friday 8:30 A.M. to 5:00 P.M. CET

→ Call +44-178-2418030

EnvisionTEC UK, Stoke-on-Trent, UK Monday – Friday 8:30 A.M. to 5:00 P.M. GMT

Warranty Programs

All EnvisionTEC 3D printers come with a one-year warranty. Following that period, several warranty and service contract choices are available.

Warranty Program Option 1: One year comprehensive service & maintenance contract (warranty extension) The contract covers the replacement and/or repair of all parts covered under the original warranty* excluding any shipping charges. The cost of any labor involved, and our software maintenance contract is also included. Travel and accommodations for on-site service are not included. Warranty Program Option 2: One year software maintenance contract Coverage will include all new software versions, upgrades, and bug fixes for the Perfactory® Software Suite, MAGICS EnvisionTEC software, and all telephone technical support for the software are also covered for 12 months. Warranty Program Option 3: Pay as you go For telephone support of machines that are not under warranty or an extended warranty agreement, a per hour rate for remote phone tech and remote support per incident billed at a minimum of one hour. For onsite presence, customer will be billed per hour with travel and accommodations and all parts required for repair to be paid by the customer. For factory service and repairs, customer will be billed per hour with all shipping costs to and from the factory to be paid by the customer. *Please note that parts that fail due to operator abuse or not following instructions are not covered by warranty (i.e. dropping resin on tilting mechanism). Consumables such as resin, light bulbs for the projector, PSA’s and material basement trays are not covered.

magics-license-imageRenew your Magics License

To renew your Magics License, please visit EnvisionTEC’s Magics License renewal page.